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Effective date: 16 January 2026
Last updated: 16 January 2026
This Return & Refund Policy (“Policy”) explains how returns, replacements, and refunds work for purchases made on https://yeat.in (the “Website”). This Policy is part of our Website Terms & Conditions and should be read along with them.
Because we sell perishable food/beverage products with a 2-day shelf life, our return/refund rules are stricter than non-perishable goods to ensure food safety and quality.
YEAT FOODS PRIVATE LIMITED
Address: Khajisonenahalli Village, Whitefield, Hosakote Highway, D 10, D Block, Safal Market, Survey No. 99, Bengaluru 560115, KA, India
GSTIN: 29AACCY0367M1ZT
Customer care email: care@yeat.in
Perishable goods: Our products are perishable and typically not eligible for return once delivered, except for verified issues (wrong/damaged/spoiled/tampered).
Report within 24 hours: Any issue must be reported within 24 hours of delivery.
Evidence required: We require photos/videos to verify claims.
Safety first: If a product appears spoiled or packaging is tampered, do not consume it.
Our items generally have a 2-day shelf life from preparation/packaging, unless mentioned otherwise on the label.
Once delivered, proper storage (e.g., refrigeration if required) is your responsibility.
Refunds/replacements may be denied if spoilage is caused by improper storage after delivery.
You may be eligible for a replacement or refund if any of the following apply:
You received a different product/flavour/variant than what you ordered.
Bottle/cap seal broken, leakage, crushed packaging, broken container, or product visibly compromised.
Product appears spoiled at the time of delivery (unusual smell, bloating, leakage, discoloration, or other clear signs upon arrival).
Outer package or product seal appears tampered, opened, or resealed.
One or more items from your order are missing.
Courier marks delivered but you did not receive it (we will investigate with delivery partner proof-of-delivery).
Note: We may require additional verification in some cases (e.g., courier POD, GPS proof, call confirmation).
Because items are perishable, we generally do not accept returns or provide refunds for:
Change of mind / taste preference after delivery
Reported after 24 hours of delivery
Products that were consumed, partially consumed, or discarded before verification (unless the issue is obvious and verified)
Issues arising from incorrect storage after delivery
Delivery failure caused by incorrect address, customer unavailable/unreachable, refusal to accept delivery, or repeated failed attempts
Minor cosmetic variations that do not affect safety/quality (e.g., slight color/texture variations across batches)
You must raise a request within 24 hours from the delivery time.
To request a replacement or refund, email care@yeat.in with the subject line:
“Return/Refund Request – Order #[your order number]”
Include:
Order ID / Order number
Registered phone number and email used on the order
Issue type (wrong item / damaged / spoiled / tampered / missing / non-delivery)
Clear photos/videos (see section 7)
Short description of what happened
To process quickly, please attach:
Photo/video showing the damage/leakage clearly
Photo of outer packaging
Photo of shipping label (if any)
Photo of item(s) received (all items in one frame is helpful)
Photo of all items received together
Photo of invoice/order summary (screenshot is okay)
Photo of packaging/shipping label (if any)
Photo/video of seal/cap/packaging showing tampering
Photo of batch/label details (if present)
Photo of outer packaging/shipping label (if any)
Do not consume items you believe are spoiled or tampered.
After you submit a request, we will:
Acknowledge your email and may ask for additional details.
Verify the claim using provided evidence and delivery partner information (if required).
Offer one of the following resolutions (as applicable):
We may resend the same product (or equivalent replacement if the exact variant is unavailable).
Replacement delivery timing follows the earliest available slot (often same/next day), subject to operational constraints.
Refunds are processed back to the original payment method (Razorpay/other gateway) wherever possible.
If required, we may offer store credit with your consent.
If only part of the order is affected (e.g., 1 item damaged), we may refund the value of that affected item(s) only.
If the claim is not verified or falls under non-eligible cases, the request may be declined with reasons.
Once approved, refunds are initiated within a reasonable time (typically a few business days).
Actual credit timelines depend on your bank/payment method and payment gateway processing.
This section applies if you purchased a subscription plan.
If a specific subscription delivery has wrong/damaged/spoiled/tampered/missing items, the same 24-hour reporting and verification rules apply.
You can cancel your subscription by emailing care@yeat.in.
Upon cancellation, the value of remaining undelivered items will be refunded, subject to:
items already delivered,
applicable discounts/promotional pricing adjustments,
any non-refundable charges if clearly disclosed at purchase (if any).
Refunds are processed to the original payment method subject to gateway/bank timelines.
If the tracking shows “delivered” but you did not receive the order:
Report within 24 hours
We will investigate with the delivery partner (proof-of-delivery, location scan, call logs, etc.)
If confirmed as non-delivered, we will offer replacement or refund as appropriate.
Replacements are delivered using our available delivery partners.
Delivery is scheduled based on the earliest available slot (morning 6–10 AM, afternoon/evening slots depending on locality and availability).
We do not guarantee exact time windows unless explicitly stated.
If you raise a chargeback with your bank/payment provider, we may pause resolution through our support process until the dispute is resolved. We may request additional information to respond to the payment provider.
For return/refund requests and subscription cancellations:
Email: care@yeat.in
Address: YEAT FOODS PRIVATE LIMITED, Khajisonenahalli Village, Whitefield, Hosakote Highway, D 10, D Block, Safal Market, Survey No. 99, Bengaluru 560115, KA, India
We may update this Policy from time to time. Updates will be posted on this page with the “Last updated” date.
